Your CX reports, delivered every cycle. Accurate, consistent, defensible.

The Thematic Reporting Service turns your recurring CX reports into a managed deliverable. After each cycle closes, you get a finished report with quotes, numbers and analysis, every claim linked back to the source data.

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Loved and Trusted by Leading Enterprises

The status quo is costing you more than you think.

Recurring reporting shouldn't be rebuilt by hand.

You rebuild the same deck every cycle

Most CX and Insights teams rebuild the same board deck every month or quarter. An outside consultant or a stretched analyst does it by hand. It is slow, it is expensive, and it only ever covers one or two audiences.

GenAI looks like the fix, until it isn't

GenAI looks like the answer until the themes drift between runs, the numbers don't add up and you can't explain where they came from. A confident-sounding report you can't trace back to the data is a liability in front of a skeptical CFO.

There is a better way to run recurring reporting

Reporting is a recurring deliverable, so it should be run like one: finished every cycle, tailored to every audience, and traceable to the customer comments and scores behind every claim.

proof in Practice

The results enterprises see when their insights finally work.

250 Department reports in 3 days

Community Health System shipped 250 department reports in 3 days and saved more than 160 hours and $10K every reporting cycle. Every director now gets a standardized report they can stand behind.

Read Casestudy

Community Health System testimonial card

How it works

Three steps, then it runs itself.

We map your report once

We connect each section of your existing report to your Thematic setup. Our engine handles taxonomy drift, ensures accuracy and consistency. Each claim linked to source verbatim and scores.

We deliver the draft each cycle

When the month or quarter closes, you get a polished report with the why written up, not just the what.

Your role becomes more strategic

You make sure teams have what they need to act on insights and track the results, instead of juggling PowerPoint

How it compares

Built for accuracy you can stand behind.

	Thematic Reporting Service	Professional services firm	In-house GenAI build
Consistency and accuracy	Accurate with verification guardrails, consistent format	Accurate and polished	Real risk of invented numbers; drift and inconsistencies run to run
Speed each cycle	Draft within days of cycle close, free revisions	Hours of admin plus rounds of back-and-forth	Fast to draft, but quality swings
Audiences covered	Every audience you serve, each one tailored	One or two; per-team views are not economical	As many as you can prompt
Cost	Fixed annual fee, under what you pay today	High and recurring; charged per hour	Looks cheap, hides real engineering time
Evidence you can defend	Every claim links to the comments and scores behind it	The consultant's read, no way to trace it	Reads well, but hallucination risk is real
Who owns delivery	We own delivery and quality	You re-brief and re-share data every cycle	Your team owns every break

Thematic Reporting Service

Consistency and accuracy: Accurate with verification guardrails, consistent format
Speed each cycle: Draft within days of cycle close, free revisions
Audiences covered: Every audience you serve, each one tailored
Cost: Fixed annual fee, under what you pay today
Evidence you can defend: Every claim links to the comments and scores behind it
Who owns delivery: We own delivery and quality

Professional services firm

Consistency and accuracy: Accurate and polished
Speed each cycle: Hours of admin plus rounds of back-and-forth
Audiences covered: One or two; per-team views are not economical
Cost: High and recurring; charged per hour
Evidence you can defend: The consultant's read, no way to trace it
Who owns delivery: You re-brief and re-share data every cycle

In-house GenAI build

Consistency and accuracy: Real risk of invented numbers; drift and inconsistencies run to run
Speed each cycle: Fast to draft, but quality swings
Audiences covered: As many as you can prompt
Cost: Looks cheap, hides real engineering time
Evidence you can defend: Reads well, but hallucination risk is real
Who owns delivery: Your team owns every break

FAQ

Questions, answered

How long does setup take?

We scope and map your first report in one working session. Most customers have their first draft within two weeks of signing.

What if our report format changes?

Tell us. We'll work with you to update it as your reporting needs evolve.

Do we need to be an existing Thematic customer?

Yes. The Reporting Service runs on top of your Thematic data. If you are not yet a customer, book a demo and we can show you both together.

What does it cost?

A fixed annual subscription sized by how many audiences you serve and how often reports run. We scope it against what you spend on reporting today. Most customers come in under their current spend on day one.

What if we need changes after the draft is delivered?

Revisions are included. Comment on the draft and we turn it around. No hourly fees, no re-scoping.