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The fastest and most reliable way for finding deep insights
in NPS®, CSAT, user research surveys and chat logs
AI text analytics and visualizations that can be trusted
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An unbiased and quantified view into what matters most to your customers, through in-depth analysis
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Identify specific recurrent and emerging themes, that are easily understood and meaningful for your business
Use powerful and reliable AI
Our algorithm finds themes using natural language processing and deep machine learning
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We provide a strategic and global view of your customer needs to influence change in your business
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“We have found Thematic to be the most effective and sustainable approach. We can validate changes in customer perception immediately and quantify their importance.”
“Thematic gives us a quick overview of emerging themes and helps us find trends related to changes in our NPS score.”
“We have successfully employed Thematic for some of our major clients with outstanding results. Their layered approach is particularly flexible and the team at Thematic is a pleasure to work with.”