Turn all your unstructured feedback into actionable intelligence
Insights, Research and CX teams trust Thematic to turn tons of customer feedback into the specific insights needed to help improve experiences, usage and profitablity.
Learn why our customers love ThematicMaking it easy for the whole organization to make better decisions
Meet the feedback analytics platform
for innovative industry leaders
Best in class insights,
now instantly readable
A revolutionary white box approach to feedback analytics that's insanely good at delivering accurate
insights. Thematic and sentiment analysis powered by AI and quickly validated by you.
Now, cut
through your analysis time and help more teams get insights with LLM powered Answers
Connect & Combine
Connect your feedback from online reviews, chat, surveys, and more with one-click integrations. Thematic can automatically redact data, easing the way teams use feedback, in a safe and compliant way. Unified data analytics
Tag & Theme
Thematic tags feedback for you with themes and sentiment as they emerge, and quantifies repeated themes. Use search tools to discover similar themes and get more insight. Easily modify themes with controls like edit, ignore and merge. Text & Sentiment analytics
Slice & Dice
Analyze customer feedback through filters like product, channel, region, theme, sentiment or date. Then drill right down to the raw feedback. Automatically alert PMs or operations teams to new feature feedback or support issues. Analysis & reporting
You’re in good company
Over 7,000 insights analysts, researchers and product managers use Thematic
Intercom
DocuSign
Melodics
Vodafone
Hewlett Packard
InfoTools
Sky TV
CFS Australasia
JetStar