Plans for any type of organization

Empower everyone to benefit from feedback


For NPS/CSAT surveys with 200 to 1,000 responses per month
Up to 1,000 pieces of feedback/month
1 dataset
Email support
Free account


For companies that need a rounded customer feedback solution
From 2,000 pieces of feedback/month
1 to 3 datasets
Customer Success support
Get a quote


For organizations that need scale, speed and enterprise-level features
Scales to millions of pieces of feedback
Unified view across datasets
SOC2 or custom security review
Hosting on country-specific servers
Dedicated Customer Success manager
Survey design & monthly reporting services
Get a quote

Trusted by the most innovative companies with complex requirements

What is a piece of feedback?

A piece of feedback can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.

Will it work on my data?

Yes! Thematic provides the most accurate analysis of your data.

Does it work in any language?

Yes! Thematic works across hundreds of languages

Do you do one-off projects?

Yes! Chat to us so that we can gather your requirements.

Do you work with agencies?

Yes! We work with Nielsen, Kantar, Harris Insights and other agencies. Get in touch for more details.

Do you have an API?

Yes! Our knowledge base has detailed API information

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom