A woman (a user)  is on her phone giving feedback. We also see UI in the background representing an organization.

How to Use Open‑Ended Feedback Across Your Organization Members Public

Learn to transform open-ended comments into structured insights, enrich with metadata, and activate actions for a full 360° customer view.

Kyo Zapanta
Kyo Zapanta
A woman on her laptop leaves a user review, a UI window showing this.

How You Should Use Open-Enders in Your Surveys Members Public

Capture context and sentiment with open-ended survey prompts to drive actionable VoC insights and boost response rates.

Kyo Zapanta
Kyo Zapanta
An AI chip floats in the middle being a divider between a visual of building vs. buying visual in the BG.

Cost to Build an AI Platform for Unstructured Data Analytics vs. Buying Off-the-Shelf Members Public

Compare the cost to build an AI feedback analytics platform vs. buying one. Includes examples, risks, and a TCO checklist.

Kyo Zapanta
Kyo Zapanta
AI & Tech
Bar graphs are growing out the ground, forming a city-like visual with speech bubbles floating in between them.

Retail AI Feedback Analytics Case Study: Should You Build or Buy an AI Feedback Analytics Platform? Members Public

Learn how one retailer cut analysis time 70% with AI feedback tools—and see the framework that guided the buy decision.

Kyo Zapanta
Kyo Zapanta
AI & Tech
A customer and service person are interacting via a payment transaction (credit card terminal).

When to Use a Hybrid Build-Partner Model for Customer Feedback AI Members Public

When “buy” is too rigid and “build” is too slow, learn how a hybrid build-partner model speeds Customer Feedback AI ROI. Plus grab our full guide.

Kyo Zapanta
Kyo Zapanta
AI & Tech
A bar graph is rising way above its container, more UI of text analytics in the background.

Infrastructure Requirements for In-House AI Text Analytics: Do You Have What It Takes? Members Public

Check latency, pipelines, compliance, cost before building. Audit your infrastructure requirements in-house AI text analytics.

Kyo Zapanta
Kyo Zapanta
AI & Tech
Two speech bubbles denoting conversation floats in the middle of the layout as a bunch of speech UX is in the background.

Choose Open-Ended Comments and Conversations Over Rating Scales Members Public

Why you should choose open-ended comments, and conversations, over rating scales.

Gary Batroff
Gary Batroff
Surveys & Feedback Collection
A girl is in the foreground analyzing data, charts floating behind her.

Build or Buy? A Quick Decision Matrix for AI-Powered Feedback Analysis Members Public

Use one matrix to see where to build, buy or partner on AI feedback analytics—then dive into our six-layer stack for deeper ROI.

Kyo Zapanta
Kyo Zapanta

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