I bet you know your customers' nr. 1 priority. But what's their 2, 3, 4 and 5? And what is their relative impact on the stickiness of your product? Thematic provides the "why" behind behavioural analytics and metrics. We help align team on what customers really want and drive adoption.
We gather all your feedback in one place, easily accessible to anyone in the company. Our AI automatically finds emerging themes in raw feedback, no training requird. You'll immediately see shortcomings and missing features, roadblacks for your customers, as well as what really makes people buy your product.
|40%||Reduction in support call volume for key issues|
|C-Level||Insights used in executive reporting and decision making|
|Focus||Thematic visualizations distill customer feedback into Top 3 reports for stakeholders|
|Answers||Ad-hoc reporting let MMGY quickly answer questions from execs on customer experience|
|Impact||Clear understanding of impact of price increases on NPS|
|60 Users||Receiving Thematic Weekly or Monthly reports|
|95%||Reduction in time spent analyzing verbatims|
|60%||Reduction in time spent on reporting for senior leaders|
|2x||Faster monthly user growth through insights into what drives NPS|
|Impact||Thematic now surfaces issues to fix and prioritizes them by impact on NPS|