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Feedback Analysis

94 Posts
How Watercare drive customer excellence with VoC and Thematic
How Watercare drive customer excellence with VoC and Thematic
Members Public

Watercare, New Zealand's largest water and wastewater utility, are responsible for bringing clean water to people and managing the waste water systems that safeguard the Auckland environment and citizen health. On a typical day, Aucklanders don’t say much to Watercare. Water as a sector gets taken for granted, with

Customer Journeys
Reduce Customer Churn with the Voice of the Customer (VoC)
Reduce Customer Churn with the Voice of the Customer (VoC)
Members Public

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence? Churn –  lost revenue, tarnished reputation, and wasted effort.

Churn & Loyalty
Why Thematic is superior to OpenAI for analysing feedback
Why Thematic is superior to OpenAI for analysing feedback
Members Public

ChatGPT is a powerful tool but isn't capable of the accurate and detailed analysis you can achieve with a specialized feedback analysis tool. Discover how ChatGPT can help, what to watch out for and how to overcome the limitations with Thematic.

AI & NLP
Qualitative Feedback: Examples, Types & Analysis
Qualitative Feedback: Examples, Types & Analysis
Members Public

Learn about qualitative feedback examples and types. Explore how businesses navigate the diverse landscape of customer insights from various sources.

AI & NLP
The Primary Methods of Qualitative Data Analysis
The Primary Methods of Qualitative Data Analysis
Members Public

In academic research as well as in the business landscape, qualitative data analysis plays a crucial role in understanding and interpreting non-numerical data. Qualitative data analysis helps us make sense of the stories and personal narratives. In the business context, qualitative data analysis turns customer feedback into an in-depth understanding

AI & NLP
Travel sites go head to head: Expedia vs Booking.com
Travel sites go head to head: Expedia vs Booking.com
Members Public

Both Booking.com and Expedia are popular travel booking apps. But which is the best? We took a look at thousands of reviews to find out.

Feedback Analysis
How to validate your AI-driven insights
How to validate your AI-driven insights
Members Public

AI-driven insights are a powerful tool to enable analysts to extract value from qualitative data like user feedback. Here's how to build confidence in the results!

AI & NLP
How Thematic helped me find the best AI chatbot
How Thematic helped me find the best AI chatbot
Members Public

Using Thematic, our Product Director compares popular iOS Apps Ask AI and Bing. Which comes out on top?

Feedback Analysis
What is a feedback loop and how does it work?
What is a feedback loop and how does it work?
Members Public

Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.

Customer Experience
How do users feel about Twitter rebranding to X?
How do users feel about Twitter rebranding to X?
Members Public

With Thematic, I can surface insights from thousands of Twitter/X user reviews. Let's take a look at how they're really feeling about the rebrand.

Feedback Analysis
Understanding Qualitative vs Quantitative Data
Understanding Qualitative vs Quantitative Data
Members Public

Understanding how to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Here's what you need to know.

Feedback Analysis
Scale or fail: 
Building an infinite customer feedback loop with AI
Scale or fail: Building an infinite customer feedback loop with AI
Members Public

Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.

Thematic