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How DoorDash approaches customer understanding with feedback analytics

Thematic
155 subscribers
210 views 3 years ago UNITED STATES
Emma Glazer, director of Dasher marketing, is obsessed both with helping Dashers meet their goals and about analyzing all their feedback. In this webinar, Alana Dell of Thematic chats with Emma about how she goes about it analyzing and understanding all the feedback, given that there are over a million Dashers. You'll learn:
  • What tools DoorDash use to analyze customer feedback
 …...more
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How DoorDash approaches customer understanding with feedback analytics
0Likes
210Views
2022May 10
Emma Glazer, director of Dasher marketing, is obsessed both with helping Dashers meet their goals and about analyzing all their feedback. In this webinar, Alana Dell of Thematic chats with Emma about how she goes about it analyzing and understanding all the feedback, given that there are over a million Dashers. You'll learn:
  • What tools DoorDash use to analyze customer feedback
  • How they created a feedback loop process
  • How they discovered a critical emerging trend, and the impact on NPS.
  • What matters most to Dashers

Follow along using the transcript.

Thematic

155 subscribers