Thematic Intelligence

Shorten analytics processes by over 20X. Replace manual or legacy approaches with an instant, intimate, and actionable understanding of what your customers say and how they feel.

See how it works on your data

Don’t count words, understand them.

Our proprietary scientific approach, AI-powered Thematic Analysis, captures the meaning in individual phrases, grouping similar phrases into themes - even if they are worded differently.

Find out how
Thematic Analysis

Simply share the feedback, and the AI discovers themes and subthemes of interest.

See the feelings behind the words.

Sentiment discovery adds color and context. Gauge positive and negative responses or understand themes through more complex lenses of intent and emotion.

Discover detailed sentiment

Verbatims are tagged with multiple themes, each has a sentiment. Theme view aggregates the sentiment across verbatims.

AI that learns with you

As you make tweaks and give feedback, Thematic’s AI gets smarter and incorporates your tacit business knowledge.

Try our themes editor

Drag and drop to re-arrange themes, and discover new ones, in our Themes Editor.

Get a global view

Translate and analyze feedback from over 100 languages and include geographic data to get a unified view across markets and regions.

Get your global view now

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.