Thematic Catalyst

Insights without actions are useless. Thematic Catalyst gives you the tools to get stakeholders on board and build customer-centric processes.

Find out how to really drive change


Prove the ROI of CX and measure the impact of decisions and initiatives over time.


Share insights easily across the company and keep stakeholders focused on key customer metrics.


Incorporate Thematic Intelligence into your journey mapping, orchestration and customer data ecosystem.

Share insights with personalized dashboards

Create custom views for every partner and stakeholder that highlight the most relevant patterns and insights.

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Benchmark performance by region and subscribe business unit owner to receive the results weekly via an email.

Automate and trigger responses

Automatically recognize comments and customers that require follow-up. Trigger workflow, Jira tickets, email notifications for everything from compliance to thank you notes.

Close the loop on your feedabck

Trigger workflows for specific themes in customer feedback.

Share insights easily over email or powerpoint

Share charts and insights over email. Create stunning reports and presentations with PowerPoint export.

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Thematic exports a PowerPoint with editable Excel chart data. You can use your look and feel template too!

Setup workflows to solicit customer feedback

Choose from many templates to solicit meaningful and actionable feedback from customers.

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Solicit Customer Feedback

Make Thematic Intelligence a company competency

Incorporate Thematic Intelligence into decision making. Feedback should give answers and prove the quantified impact of each action.

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360 Degree Customer Feedback

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.