Focus on the best insights, faster

Your customers are telling you what to act on. But you struggle to make sense of all this feedback. Powered by AI, Thematic is the easiest way to discover the best insights in feedback. Act on what matters to your customers and make an impact.

Works with all your feedback

See our integrations
Themes discovered
Pieces of feedback analyzed
AI models in production
Integrations into feedback collection tools

Quickly find answers in feedback that help you prioritize improvements

Why Thematic

Our award-winning text analytics, powered by AI, help you easily prioritise improvements for customer, product or employee experiences.

Learn more about our solution

Fast and accurate

Just add feedback. Thematic finds specific actionable themes and organizes them. You can edit and customize. Discover unknown unknowns - automatically.
Text analytics

Clear visual answers

Purpose-built visualizations answer your questions right out of the box. What impacts your metrics, what works, what doesn't, what's new.
Feedback reporting

Single view of your customer

Packaged integrations with the systems you already use for surveys, social, contact center etc. Consistent and unified analysis.
Unified data analytics

I love the ability to look at themes for different segments at a high level, and then drill down to individual comments.
Miguel Rodriguez
Head of HR Program Management
Saved in labour
Without Thematic, I spent heaps of hours working analyzing data. It definitely made my work easy with a professional presentation.
Ronald Sapitula
Insights Manager
Higher NPS
We are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.
Michael Sherwood
Head of CX
Reduced contact center volume

Trusted by teams worldwide

You need to focus everyone on what will really improve your customer or product experiences

Thematic has all the tools and integrations you need to quickly turn your text feedback into actionable insight.

Limited trial
For individual researchers & analysts
• See analysis of up to 150 rows of data
• Single dataset or one-off analysis
• Discover & customize themes
• Drill down into themes
• Compare two data segments
Get started for free
Custom demo
For medium or large businesses
• Custom analysis of one or multiple datasets
• Ability to test full Thematic's functionality
• Personalised, ongoing support from expert team
• Security pre-assessment, access to SOC2
• Connect all feedback through integrations
• Track impact of theme and subthemes on metrics
• Over time tracking for drivers of improvements
• Purpose built and custom reporting
• Assess initiatives for success
• Over 20 additional features
Book a demo

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.