A feedback bubble has an ascending linea graph imposed upon it.

How To Turn Product-Review Sentiment into a CX Roadmap Members Public

Learn how to use produce review data for sentiment analysis to find CX issues, rank features, and fix what matters—across SaaS, apps, and products.

Kyo Zapanta
Kyo Zapanta
Sentiment Analysis
A business woman stands in front of numerous feedback bubbles, thinking & contemplating.

7 Ways to Prioritize CX Investment Using Thematic and Critical Feedback Points Members Public

Discover practical ways to use thematic and critical points in feedback analysis to make informed CX investment decisions.

Kyo Zapanta
Kyo Zapanta
Customer Experience
A bunch of metric data sits on top of a data stack. Futuristic UI elements surround it.

What Is the Modern Data Stack: A Practical Guide for Decision Makers Members Public

Explore the modern data stack: cloud-native tools, benefits, and architecture transforming analytics and business decisions.

Kyo Zapanta
Kyo Zapanta
AI & Tech
A ladder leads to a platform of metrics. Customer Service feedback UI surrounds the platform.

Customer Journey Insights: The 10-Step Playbook to Map, Measure & Improve Every Touchpoint Members Public

Customer journey insights made simple: map touchpoints, gather data, automate fixes, and boost revenue in 10 clear steps.

Kyo Zapanta
Kyo Zapanta
Customer Journeys
A shopper is in the middle of a segmented pie chart as customer engagement icons surround her.

What Customer Loyalty Insights Tell You—and How to Act on Them Members Public

Discover what customer loyalty insights reveal—and how to act on them to boost retention and build long-term relationships.

Kyo Zapanta
Kyo Zapanta
Churn & Loyalty
A magnet is attracting customer engagement - just like how we can use engagement to drive loyalty.

How to Use Customer Engagement Insights to Drive Loyalty Members Public

Discover how to turn customer engagement insights into loyalty-building strategies and long-term brand relationships.

Kyo Zapanta
Kyo Zapanta
Churn & Loyalty
A woman is shopping on her phone, leaving and reading through other people's reviews.

How the Inner Loop Turns Feedback Into Loyalty Members Public

Learn how the inner loop helps teams act on feedback fast—boosting customer satisfaction and loyalty.

Kyo Zapanta
Kyo Zapanta
Customer Experience
A visualization of a data stack.

What Voice of Customer Teams Need to Know About the Modern Data Stack Members Public

Explore how VoC teams can use the Modern Data Stack to unify feedback, drive action, and scale impact across the entire organization.

Alyona Medelyan PhD
Alyona Medelyan PhD
Customer Experience

Table of Contents