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Read our selected case studies

ManpowerGroup: Improving customer experience further

ManpowerGroup, an American multinational human resource consulting firm, wanted to improve customer experience further by understanding the large volume of feedback they have gathered using NPS. They chose Thematic because this solution helps them understand customer themes and personalities quickly.

Sky TV: Understand your subscribers

Sky TV, a pay television provider, needed to understand the reasons behind company metrics such as viewing experience and customer service NPS. This case study describes Sky TV’s decision process and demonstrates three sample insights delivered by Thematic.

Serato: Feedback Collection by Zendesk, Insights by Thematic

Serato is a leading audio software company with millions of users worldwide. Since introducing Zendesk, they have increased their efficiency in handling support requests significantly. Using Thematic’s Zendesk simple-to-set-up integration, Serato immediately started seeing real, actionable and specific product issues that were affecting them.

Student satisfaction at a Swiss business school

When a Swiss business school decided to understand their students’ perceptions and find improvement areas that can be addressed, they decided to run an NPS survey. This case study describes how Thematic helped to make sense of student responses and to find specific insights in this data.

Infotools: Text Analytics for Market Research

Infotools, an international market research technology company chose Thematic because of their strong expertise in analyzing verbatims using NLP, their flexible API and a value-based pricing model. Infotools successfully tested Thematic on a tricky task, figuring out key issues for telco customers across several European countries, and decided to integrate it firmly into their service offering.

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