Customer Feedback Analysis | Case Studies

Why our customers love Thematic

Read our case studies from our customers to see some of our work

Case studies

ManpowerGroup: Improving customer experience further

ManpowerGroup, a US multinational human resource consulting firm, wanted to improve customer experience further by understanding the large volume of feedback they have gathered using NPS.

Sky TV: Understand your subscribers

Sky TV needed to understand the reasons behind company metrics such as viewing experience and customer service NPS. This case study demonstrates three sample insights delivered by Thematic.

Serato: Feedback Collection by Zendesk, Insights by Thematic

Serato is a leading audio software company with millions of users worldwide. Using Thematic’s Zendesk simple-to-set-up integration, Serato immediately started seeing real, actionable and specific product issues that were affecting them.

Student satisfaction at a Swiss business school

When SBS wanted to understand their students’ perceptions and find areas for improvement, they decided to run an NPS survey. Here, we show how Thematic helped to decipher student responses and find valuable insights.

Infotools: Text Analytics for Market Research

Infotools, an international market research technology company,  successfully tested Thematic on a tricky task, figuring out key issues for telco customers across several European countries, and decided to integrate it firmly into their service offering.

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