Thematic | Customer Feedback Analysis

Thematic | Customer Feedback Analysis

Turn Customer Feedback into Actionable Insights

The fastest and most reliable way for finding deep insights
in NPS®, CSAT, user research surveys and chat logs.

The results are the best I have seen from any software solution I have tested, by a clear margin.

Maurice FitzGerald

Maurice FitzGerald

Head of CX at Hewlett Packard

Text Analytics and Visualizations that can be Trusted

Understand priorities

Unbiased and quantified view about what matters to customers

Find actionable insights fast

Specific and meaningful recurrent themes

Tell your customer story

Share an interactive visual report with your team

Get the big picture

Global view of customer personas and their needs

“We know, without question, that Thematic is the best in class.”

Nick Stroud, Director Brand Loyalty at ManpowerGroup

Listen to Nick Stroud’s experience of implementing Thematic at ManpowerGroup.

Read our white paper on NPS survey analysis

Trusted by the most innovative customer insights professionals

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We have found Thematic to be the most effective and sustainable approach. We can validate changes in customer perception immediately and quantify their importance.

Troy Stanton

Troy Stanton

GM Consumer Insights at Sky TV

Thematic gives us a quick overview of emerging themes and helps us find trends related to changes in our NPS score.

Aaron Eddington

Aaron Eddington

Support Manager at Serato

We have successfully employed Thematic for some of our major clients with outstanding results. Their layered approach is particularly flexible and the team at Thematic is a pleasure to work with.

Brian Potter

Brian Potter

Data Scientist at Infotools

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